Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier indicated by you, take physical possession of the goods.

If you ordered several items in one order that are delivered separately, the period begins on the day on which you, or a third party indicated by you, take possession of the last item.

To exercise your right of withdrawal you must inform us by means of a clear statement of your decision to withdraw from this contract:

Address

Filterfabrik UG (haftungsbeschränkt), Gottschedstraße 27, 04109 Leipzig, Germany

Email

hallo@filterfabrik.de

Telephone

+49 341 3927481

A letter, an email or the model withdrawal form below is sufficient. You may use the form, but you do not have to.

To meet the withdrawal deadline it is enough that you send your communication concerning the exercise of the right of withdrawal before the period has expired.

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery — with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us — without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In no event will you be charged a fee as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent back the goods, whichever is the earlier.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

The right of withdrawal does not apply to contracts for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal was removed after delivery. We therefore cannot take back opened bags of coffee. Unopened bags we of course take back within the period stated above.

The right of withdrawal also does not apply to contracts for services connected with leisure activities where the contract provides for a specific date of performance. The brew class booking therefore carries no statutory right of withdrawal; instead the cancellation terms in § 9 of our terms and conditions apply, which let you cancel free of charge up to 48 hours before the class begins.

If you wish to withdraw from the contract, please complete this form and return it. You are equally free to write to us informally.

• To: Filterfabrik UG (haftungsbeschränkt), Gottschedstraße 27, 04109 Leipzig, Germany, hallo@filterfabrik.de
• I/we hereby give notice that I/we withdraw from my/our contract of sale of the following goods:
• Ordered on / received on:
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is notified on paper):
• Date: